Ticketwise

AI-powered support for Discord servers

Resolve Discord support tickets before they pile up.

Ticketwise drafts FAQ-grounded answers, routes them to mods, and turns repeated questions into better FAQs.

Add to Discord See how it works
  • Mod-reviewed drafts
  • FAQ-grounded answers
  • Auto-FAQ suggestions

A support loop that keeps getting lighter.

Approved FAQs ground each response. Resolved tickets reveal missing FAQs. Every accepted FAQ improves the next ticket.

1

Ticket comes in

Ticketwise reads the question and checks your published FAQs.

Grounded by FAQs
2

Draft goes to mods

Your team reviews, edits, or sends the answer from Discord.

Human reviewed
3

Conversations reveal FAQ gaps

Repeated resolved tickets become suggested FAQ updates.

Extends FAQs

FAQs

Approved answers become the source of truth for future tickets.

Commands that fit the support workflow.

Ticketwise keeps setup and support actions inside Discord, where moderators already work.

/getting-started

Show setup steps, key commands, and website/support links.

/ticket-setup

Post the ticket panel and connect support and logs channels.

/ticket-close

Close a ticket, save the transcript, and queue FAQ extraction.

/ticket-add

Add another member to an active support ticket.

/faq-add

Add approved answers that ground future AI drafts.

/faq-list

Review the FAQ corpus Ticketwise uses for responses.

/faq-suggest

Review FAQ candidates mined from resolved tickets.

Privacy

Ticketwise stores only the Discord IDs and ticket data needed to run support workflows. That includes guild configuration, ticket transcripts, FAQ entries, FAQ candidates, and moderator decisions used for auditability and better future answers.

Ticket questions, conversation context, and relevant FAQs may be sent to Anthropic to generate AI drafts and FAQ candidates. Drafts are generated for moderator review and are not sent to members until a human chooses to send or edit them.

Terms of Service

Ticketwise is provided as-is to help Discord server teams manage support tickets. Server owners and moderators are responsible for configuring the bot, reviewing responses, and deciding what to send to members.

AI drafts require human moderator review before they are sent. By using Ticketwise, you agree to follow Discord's Terms of Service and policies, and to use Ticketwise only for lawful support workflows.

Support

Need help setting up Ticketwise? Open an issue on GitHub while the public support server is being prepared.

Open support issue